Platform

How eBay made brand training worth caring about.

Overview

This is how you brand.

eBay approached us to help tell their brand story to their entire global team. From the sales division to product development, an internal tool like this is a massive undertaking, and when done properly, has the power to unite an entire company around a central mission. We set out to create an innovative internal tool that would inform, surprise, and entertain.

Deliveries

Strategy, Design, Development & QA

Approach

Designing information.

In order to tell this brand story, we developed the “map,” a visual language that functioned as a comprehensive UI and complemented eBay’s mosaic style guide. We mapped out every beat of the experience, working closely with the strategy team to define every chapter, source every image, write every article, and design the interactivity — including quizzes, graphs, and videos.

Challenges

Becoming the master.

In order to convey the look, the history, and the pillars of the eBay brand, we became exceedingly well-versed in their ecosystem. This meant working very closely with our partners, ensuring every aspect of the training was authentic to the company. We also had to ensure this would be comprehensive enough for every member of their organization. Our primary challenge was creating an experience that would provide a clear vision of the company to every person working there.

Features

A global team in the know.

The brand training comes in 30 and 60-minute versions, and is mandatory for all employees and third-party vendors. The training also features an introductory video, made entirely in-house, that shows the importance and effectiveness of a cohesive brand. The key takeaway here is that strong brands are made through the cooperation of every team member.