Toronto, Canada

Senior User Researcher

Senior User Researcher's Mission

Hi. We’re Jam3, a design and experience agency. We help modern brands launch their products and design new customer experiences in digital, and beyond.

Our team brings folks together from around the world. We have Strategy, Creative, Experience Design and Production all under one roof (or spread working remotely around the world right now). This amazing fusion of talents lets us make things we could never make alone.

Innovating all day makes us pretty fun people to work with too. We’re curious about new ideas, we know how to make them happen, and we’re always there to support each other throughout the process.

If you like making good things even better you’ll fit right in.

As our new Senior User Researcher you will work in collaborative cross-functional teams to help our clients develop digital products and services; creative events and campaigns; and interactive content and games that excite and engage audiences.

You’ll be responsible for leading research and generating insights to inform the design and iteration of solutions that push the creative and tech boundaries for our clients worldwide. We're project-based, so we're always working with someone interesting, be it adidas, Facebook, Google, Oculus, Netflix, or Diageo.

Read on for details! We’re looking forward to meeting you.

The Real Opportunity!

  • +Working with the Head of Strategy and UX, you will further define and build out the user research offering at Jam3

  • +You will scope and lead qualitative research to explore the needs, attitudes and behaviours of target audiences and their response to potential concepts and design solutions

  • +You will have the opportunity to conduct a range of research methodologies such as in-depth interviews; remote moderated testing; unmoderated testing; card sorting; tree tests; ethnographic observation; social media listening; collaborative journey mapping; and more

  • +You will be responsible for triangulating data from multiple sources and generating key findings and insights

  • +You will effectively communicate key findings and insights to project team members and clients to help inform design improvements and iterations

  • +You will define participant criteria and manage recruitment via Jam3’s preferred 3rd party platform

  • +Along with your strategy team members, you will be responsible for educating others in the organization about design research and strategy practices (e.g. you will be asked to showcase client deliverables you have worked on and highlight the role of research in the design process)

  • +You will help the team to continue to refine and improve internal processes

  • +You will mentor and train others in common research practices

  • +When we don't have capacity to take on an item of work, you will help the resourcing team to identify and vet suitable freelancers

  • +You will proactively maintain a high level of knowledge and expertise in customer, market, and tech trends and participate in regular sharing sessions with your strategy and UX colleagues

  • +Attention to detail and the ability to prioritize your workload and responsibilities is critical

Jam3 is an equal opportunity employer. We welcome and encourage all applicants.

Accommodations are available on request for candidates taking part in all aspects of the selection process.