Toronto, Canada

Senior Strategist (Consumer Experience/Service Design)

Senior Strategist's Mission

Hi! We’re Jam3 (part of the Media.Monks /S4 Capital Group family) a design and experience agency. We help modern brands launch their products and design new customer experiences in digital, and beyond.

Our team brings folks together from around the world. We have Strategy, Creative, Experience Design and Production all under one roof (four roofs, actually). This amazing fusion of talents lets us make things we could never make alone.

Innovating all day makes us pretty fun people to work with too. We’re curious about new ideas, we know how to make them happen, and we’re always there to support each other throughout the process.

If you like making good things even better you’ll fit right in.

As our new Senior Design Strategist, you will work in collaborative cross-functional teams to help clients create digital products, mobile apps and web platforms; multi-channel services; experiential campaigns and events; and interactive content pieces that excite customers.

You’ll be responsible for keeping up to date on cultural trends; leading research initiatives; generating insights; defining key opportunity areas; and collaborating with creative and user experience designers to develop solutions that push the creative and tech boundaries for our clients worldwide. We're project-based, so we're always working with someone interesting,  be it adidas, Facebook, Google, Oculus,  Netflix, or Diageo.

Read on for details! We’re looking forward to meeting you.

The Real Opportunity

  • +Working in tandem with the Strategy Director, Creative Directors and Executive Producers, you’ll be defining and delivering new business pitches; engaging with clients; leading strategy presentations; and laying the foundation to support collaboration amongst the strategy, UX, creative, and other relevant project teams.

  • +For new business ventures, you will conduct primary and secondary research; generate market and customer insights; and lead the development of customer engagement strategies with minimal oversight.

  • +Continuously advocate for brands and audiences throughout the design process to ensure maximum benefit to both parties. Ideate in partnership with creatives to design innovative, relevant and purposeful experiences

  • +You will have the opportunity to conduct a range of research methodologies such as competitor landscape reviews, in-depth customer interviews, ethnographic observation, focus groups, collaborative journey mapping, co-creation workshops, and more.

  • +You will define and deliver both internal and client workshops and design sprints.

  • +You will effectively mentor more junior team members and support them in delivering project deliverables (where relevant).

  • +Along with other members of the team, you will be responsible for helping to raise the strategic literacy amongst individuals in the wider Jam3 organization. (e.g. you will be asked to showcase client deliverables you have worked on and highlight the role of research and strategy).

  • +You will help the team to continue to refine and improve internal research and strategy processes.

  • +You will proactively maintain a high level of knowledge and expertise in digital technologies and trends; sharing your insights with the team, to add to the collective knowledge.

  • +Attention to detail and the ability to prioritize your workload and responsibilities is critical.

  • +Work with business development partners and Executive Producers to evaluate potential opportunities and scope engagements

  • +Experience running user testing sessions is a plus.

Jam3 is an equal opportunity employer. We welcome and encourage all applicants.

Accommodations are available on request for candidates taking part in all aspects of the selection process.