Toronto, Canada

Security Manager / IT Support Specialist

Security Manager / IT Support Specialist's Mission

Jam3 is a design and experience agency that partners with modern, global brands. At Jam3 we relentlessly generate smart, creative, forward-thinking solutions in the space between people and technology. As our new Security Manager / IT Support Specialist, you’ll have the opportunity to make our operations extra secure in a fast-paced, growing company.

Be part of an international team, comprised of some of the most talented makers, producers, and creative minds in the industry. These are people who aspire to architect the future of experience – imagining, creating and executing meaningful connections with people in forward-thinking ways. We are looking for someone who embodies our values of community, curiosity, passion, positivity and teamwork with a track record of delivery.

You’ll be responsible for information security company-wide and supporting our team with day-to-day IT requirements as we work with our clients worldwide (including but not limited to Adidas, Facebook, Google, Oculus, eBay, and Visa). We look forward to meeting with you to discuss this amazing career opportunity.

The Real Opportunity!

  • +Help create Jam3’s Information Security Program, including Security Vulnerability Management, Incident Response, Threat Management and Monitoring, Risk Reporting and Security program initiatives

  • +Be our subject matter expert on security and help author and review compliance documents including internal policies and procedures

  • +In collaboration with the ISO team, help Jam3 maintain it’s ISO 27001 certification participate in the management of ISMS controls

  • +Identify, document, escalate and manage security events/incidents with strict adherence to published policy

  • +Facilitate security monitoring, incident response, and vulnerability assessment programs

  • +When working in production on client work, report, manage and consult with our Producers and project teams concerning information security risks across both infrastructure and application environments

  • +Proactively monitor for vulnerabilities/threats and writing technical and non-technical reports for management

  • +Be the initial point of contact for technical problems and troubleshoot problems that staff may have with computer hardware and/or software and provide support while also investigating technical issues, recording and escalating the incident as required

  • +Install, support and provide routine maintenance to hardware and software, including user account management for the company’s SaaS accounts

  • +Maintain system capability by testing computer components

  • +Maintain historical records by documenting hardware and software changes and revisions

  • +Maintain confidence and protects operations by keeping information confidential

Jam3 welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.