Toronto, Canada

Production Operations Manager

Production Operations Manager’s Mission

Hi. We’re Jam3, a design and experience agency. We help modern brands launch their products and design new customer experiences in digital, and beyond.

Our team brings folks together from around the world. We have Strategy, Creative, Experience Design and Production all under one roof (four roofs, actually). This amazing fusion of talents lets us make things we could never make alone.

Innovating all day makes us pretty fun people to work with too. We’re curious about new ideas, we know how to make them happen, and we’re always there to support each other throughout the process.

If you like making good things even better you’ll fit right in.

As our new Production Operations Manager you will be responsible for building teams in a fast-paced production environment, problem-solving and collaborating to support our project teams across the organization, and looking for ways to improve processes; maintaining/sharing accurate project and scheduling information.

You’ll be responsible for the day-to-day details of internal team bookings across offices, collaborating with our partner agencies, and securing external people to support our projects as needed. The ideal candidate is organized, motivated and able to work independently. They are able to balance the needs of multiple parties, creating fair and balanced solutions that speak to business needs.

Read on for details! We’re looking forward to meeting you.

The Real Opportunity!

  • +Problem-solve throughout the day, coming up with solutions for last-minute team requests and project delays, for example, to best optimize our internal talent’s utilization across departments and offices

  • +Work closely with the production operations team to make sure we are coming up with creative and strategic solutions to best utilize our internal people and reduce freelance costs

  • +Maintain the capacity planning tool daily, making sure it is kept accurate as a centralized repository for Jam3 utilization data

  • +Maintain the project tickets, ensuring that any changes are documented and/or answered, so that there is visibility throughout the organization into day-to-day requests/changes/updates

  • +Help Jam3 improve Production Ops, implementing recommendations around process, tools, tracking, communications, team, etc.

  • +Partner with Executive Producers, Producers and Department leads to best allocate the time of internal talent

  • +Oversee special case and retainer contracts, working with the talent team to track against FTE start dates

Jam3 is an equal opportunity employer. We welcome and encourage all applicants.

Accommodations are available on request for candidates taking part in all aspects of the selection process.