Toronto, Ontario

Human Resources Director

HR Director's Mission

Hi. We’re Jam3, a design and experience agency. We help modern brands launch their products and design new customer experiences in digital, and beyond.

Our team brings folks together from around the world. We have Strategy, Creative, Experience Design and Production all under one roof (four roofs, actually). This amazing fusion of talents lets us make things we could never make alone.

Innovating all day makes us pretty fun people to work with too. We’re curious about new ideas, we know how to make them happen, and we’re always there to support each other throughout the process.

If you like making good things even better you’ll fit right in.

As our new Human Resources Director, you’ll have the opportunity to shape the future of our global talent pool at a fast-paced, growing company.

You’ll be responsible for serving as a trusted business partner who can balance their role with the needs of our people and business. You will serve as a talent management expert; addressing issues related to employee conflict resolution, employee relations, talent management and development. You will serve as a senior-level thought partner, sharing solutions for complex HR issues. You are a proactive communicator and change agent with solid experience across a wide range of HR practices. You will report to the CEO & VP of People, while collaborating with other senior HR partners on HR strategy and execution.

The Real Opportunity!

  • +Manage, guide, and support your direct reports including the Talent Acquisition Manager and Human Resources Manager

  • +Provide mentorship, and career development opportunities for your HR and Talent teams

  • +Actively participate in Business or Operations Management Team meetings and proactively provide advice regarding the staff context for business decisions

  • +Challenge management teams to reflect and act as a catalyst for change

  • +Translate business challenges and opportunities into focused HR initiatives and solutions

  • +Advocate HR strategies and solutions into the business, champion initiatives that support Jam3 culture, behaviors, and engagement goals

  • +Coaching and advising business managers on HR issues

  • +Provide input to business plans to align with HR strategies, regulatory environment and best practices overlaying a future focus

  • +Help hiring managers assess culture/work fit through the recruitment process and in interviews

  • +Provide expert advice on people challenges, talent management, organizational and individual performance and change. Lead annual performance management reviews.

  • +Work with management to resolve any conflicts in employee/manager relationships

  • +Partner with Legal counsel and HR teams to develop and implement Employee Relations best practices and programs.

  • +Handle employee complaints, manage grievance procedures, and facilitate conflict resolution counseling.

  • +Provide day-to-day performance management support to leaders; provide coaching, counseling, and disciplinary actions to employees as needed.

  • +Cultivate effective relationships with department heads to understand their business goals and to identify and implement solutions that support organizational strategies

  • +Work with the regional Talent Development team to update job descriptions for all positions

  • +Partner with the Director of People, Employee Relations to prepare, update, and recommend HR policies and procedures

  • +Participating in and/or leading projects focused on continuous improvement and employee satisfaction.

  • +Ensure the Company meets all compliance requirements with a myriad of complex state, federal, and local laws and regulations.

  • +Work with our regional Immigration and Mobility Manager to support local immigration needs (e.g. Service Canada, Ministry of Labour, Immigration)

  • +Support the development and implementation of Training and Development programs across all departments

Jam3 welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.