Toronto, Ontario

Digital Design and Experience - Production Operations Manager

Production Operations Manager’s Mission

Jam3 is a design and experience agency that partners with modern, global brands. At Jam3 we are on a mission to relentlessly generate smart, creative, forward-thinking solutions in the space between people and technology. As our new Senior Production Operations Manager you will be responsible for supervising the Productions Operations team in a fast-paced production environment, problem-solving to support our project teams across the organization, looking for ways to improve processes; and maintaining/sharing accurate project and scheduling information.

You’ll be part of an international team, composed of some of the most talented makers, producers, and creative minds in the industry. These are people who aspire to architect the future of experience – imagining, creating and executing meaningful connections with people in forward-thinking ways. We are looking for someone who embodies our values of community, curiosity, passion, positivity and teamwork with a track record of delivery.

You are responsible for supervising the Production Ops team working on day-to-day details of internal talent bookings and coordinating external talent acquisition efforts as requested. The ideal candidate is organized, motivated and able to work independently, as well as manage a team of Production Ops Coordinator/s and Specialist/s. They are able to balance the needs of multiple parties, creating fair and balanced solutions that speak to business needs.

Read on for details! We’re looking forward to meeting you.

The Real Opportunity!

  • +Provide senior manager guidance to a team of Production Ops Coordinators and Specialists, leveling up your leadership and management skills to help the grow the Productions Ops vertical

  • +Problem-solve throughout the day, coming up with solutions for last minute talent requests and project delays, for example, to best optimize our internal talent’s utilization across departments

  • +Work closely with the production operations team to make sure we are coming us with creative and strategic solutions to best utilize our internal talent and reduce freelance costs

  • +Guide the Productions Ops team into levelling up their problem solving and planning skill sets

  • +Oversee the Productions Ops team’s use of the capacity planning tool, making sure it is kept accurate as a centralized repository for Jam3 utilization data

  • +Help Jam3 improve Production Ops, making and implementing recommendations around process, tools, tracking, communications, team, etc

  • +Partner with Executive Producers, Producers and Department leads to best allocate the time of internal talent

  • +Oversee special case and retainer contracts, working with the talent team to track against FTE start dates

  • +Help grow our Freelance Roster (Sorbet), guiding the team to regularly refresh and request/input feedback, as well as support the Sorbet team via recommendations in workflows, features and improvements needed to grow the tool

Jam3 is an equal opportunity employer. We welcome and encourage all applicants.

Accommodations are available on request for candidates taking part in all aspects of the selection process.